Return & Refund Policy

Last Updated: August 18, 2026

At Royal Elite, we are committed to providing our customers with premium-quality dates and food products that meet our quality and packaging standards.

Because our products are food items and some products may be perishable or affected by storage and handling conditions, returns and refunds are subject to the terms below and applicable Egyptian consumer protection laws.

1. General Return Policy

Due to the nature of food products, opened, consumed, or improperly stored products cannot be returned or exchanged when the reason for return is related to a change of mind, personal preference, taste, or failure to follow the recommended storage conditions.

For unopened and non-perishable products, any applicable statutory right of return or exchange shall be handled in accordance with the Egyptian Consumer Protection Law and its Executive Regulations.

Nothing in this policy is intended to limit or exclude any mandatory rights granted to consumers under Egyptian law.

2. Damaged, Defective, or Incorrect Products

If you receive a product that:

• Is damaged during delivery;

• Is defective;

• Is spoiled or otherwise unsuitable for consumption upon delivery;

• Does not match the product you ordered;

• Is missing from your order; or

• Does not conform to the agreed specifications,

please contact us as soon as possible after receiving your order.

We may request clear photos or videos of the product, packaging, shipping label, and any visible damage in order to investigate the issue.

If the product is confirmed to be defective, damaged, incorrect, or non-conforming, Royal Elite will provide the appropriate remedy in accordance with applicable Egyptian law, which may include replacement or refund.

3. Food Safety & Perishable Products

Royal Elite takes food safety and product quality seriously.

For food products that are considered quickly perishable, the statutory 14-day change-of-mind return right may not apply due to the nature of the product, as provided under Egyptian consumer protection regulations.

Accordingly, we cannot accept returns of such products simply because the customer has changed their mind or no longer wishes to keep the product.

However, this does not affect the customer's legal rights in cases involving defects, spoilage, damage, incorrect products, or failure to conform to the agreed specifications.

4. Product Condition

For any eligible return, the product must be returned in substantially the same condition in which it was received, subject to the nature of the product and applicable law.

For food products, customers must not consume or substantially use the product before reporting a suspected quality, defect, or damage issue, except where necessary to identify a genuine quality or safety problem.

5. How to Request a Return or Refund

To request a return, replacement, or refund, please contact our Customer Service team through the contact information provided on our website.

Please provide:

• Order number;

• Customer name;

• Phone number;

• Product name;

• Reason for the request;

• Photos/videos of the product and packaging, when applicable.

Our team will review the request and inform you of the next steps.

6. Refunds

Where a refund is approved, the refund will be processed in accordance with the applicable law and using the same payment method used for the original purchase, where applicable.

The time required for the amount to appear in your account may depend on the payment provider, bank, or payment method used.

Royal Elite will not intentionally delay a refund beyond the period permitted under applicable law.

7. Return & Refund Shipping Costs

Where the return is due to a confirmed defect, damage, incorrect product, or non-conformity attributable to Royal Elite, the customer will not bear additional return costs, in accordance with applicable law.

Where a return is legally permitted for another reason, shipping and return costs will be handled according to the applicable legal requirements and the circumstances of the order.

8. Delivery Damage

If your order arrives visibly damaged, please take photographs of the package and products before opening or immediately after opening them and contact us as soon as possible.

We will investigate the delivery issue and provide the appropriate solution where the damage is attributable to the delivery process or Royal Elite.

9. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us with your order number and supporting photos.

After verification, Royal Elite may provide the missing or correct item or issue an appropriate refund, as applicable.

10. Promotional Orders

If an order was purchased under a promotional offer, bundle, discount, or special campaign, any return or refund will be handled in accordance with the applicable offer terms, provided that such terms do not conflict with mandatory consumer rights under Egyptian law.

11. Our Commitment to Consumer Rights

This Return & Refund Policy is intended to comply with the applicable laws and regulations of the Arab Republic of Egypt, including Consumer Protection Law No. 181 of 2018 and its Executive Regulations.

Where Egyptian law grants the customer a mandatory right that is more favorable than this policy, the applicable legal right will prevail.

If a dispute arises regarding a consumer's statutory right to return, exchange, or obtain a refund, the matter may be referred to the Egyptian Consumer Protection Agency in accordance with applicable law.

12. Contact Us

For questions regarding returns, exchanges, damaged products, or refunds, please contact Royal Elite through the customer service channels listed on our website.

Royal Elite – Premium Dates

We are committed to delivering premium products and providing our customers with a fair, transparent, and reliable shopping experience.