• Privacy policy

Privacy policy

Privacy Policy

Last Updated: August 18, 2026

At Royal Elite – Premium Dates ("Royal Elite", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website, use our services, or purchase our products.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below, subject to applicable laws and regulations in the Arab Republic of Egypt.

1. Information We Collect

We may collect personal information that is necessary to provide our services and process your orders.

Customer Information

This may include:

  • Full name.

  • Phone number.

  • Email address.

  • Delivery address.

  • Governorate and area.

  • Billing information, when required.

  • Any other information you voluntarily provide when contacting us.

Order Information

When you place an order, we may collect information related to your purchase, including:

  • Products purchased.

  • Product quantities and weights.

  • Order value.

  • Payment method.

  • Shipping and delivery address.

  • Order date and time.

  • Order number.

Payment Information

We do not ask customers to send sensitive payment information, such as bank card details, through email, social media, or other unsecured communication channels.

Online payments may be processed through specialized third-party payment providers. Payment information is handled according to the security and privacy policies of the relevant payment provider.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.

  • Device type.

  • Browser type.

  • Operating system.

  • Pages visited.

  • Date and time of your visit.

  • Source through which you accessed our website.

  • Certain interactions with our website.

We use this information to operate and secure our website, improve its performance, understand how visitors use our services, and improve the overall customer experience.

3. Cookies

Our website may use cookies and similar technologies.

Cookies may help us:

  • Operate the website properly.

  • Remember certain user preferences.

  • Improve your browsing experience.

  • Understand how visitors use our website.

  • Analyze website performance.

  • Improve our marketing and advertising activities.

  • Provide more relevant content or advertising where permitted by applicable law.

You can control or disable cookies through your browser or device settings. However, disabling certain cookies may affect some website functionality.

4. How We Use Your Information

We may use the information we collect for the following purposes:

  • Processing and fulfilling orders.

  • Confirming orders and communicating with customers.

  • Delivering products.

  • Issuing invoices.

  • Processing payments and refunds.

  • Providing customer support.

  • Handling returns and exchanges.

  • Improving our products and services.

  • Improving website performance and user experience.

  • Detecting and preventing fraud or misuse.

  • Protecting the rights, property, and security of Royal Elite.

  • Complying with applicable legal and regulatory requirements.

  • Sending marketing communications, offers, and updates where permitted by applicable law.

5. Marketing Communications

Where permitted by applicable law, we may use the phone number or email address you provide to send you:

  • Special offers.

  • Discounts and promotions.

  • New product announcements.

  • Brand updates.

  • Royal Elite campaigns and news.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Please note that opting out of marketing communications will not prevent us from sending essential transactional communications, such as order confirmations, delivery updates, or refund notifications.

6. Sharing Your Information

We do not sell or rent your personal information to third parties.

However, we may share limited information with trusted service providers that assist us in operating our business and providing our services, including:

  • Shipping and delivery companies.

  • Payment service providers.

  • E-commerce and hosting service providers.

  • Analytics providers.

  • Marketing and advertising service providers.

  • Customer support and communication service providers.

We only share information to the extent reasonably necessary to provide the relevant service or fulfill the specific purpose.

We may also disclose information where required by applicable law, regulation, court order, or a request from a competent governmental or judicial authority.

7. Shopify and Technology Providers

Our online store may be operated using Shopify and related technology services.

Shopify and relevant service providers may process certain information necessary to operate the website, process orders and payments, maintain security, and provide analytics and related services.

Your use of these services may also be subject to the privacy policies and terms of the relevant service providers.

8. Payment Services

We may offer online payment options through authorized payment service providers.

When you choose an online payment method, you may be redirected to the payment provider's system or payment page. Your payment information may then be processed according to that provider's privacy and security policies.

Royal Elite does not ask customers to provide passwords, full payment card details, PINs, or verification codes through email, social media, or other unsecured communication channels.

9. Data Security

We take reasonable technical and organizational measures to help protect personal information against:

  • Unauthorized access.

  • Unlawful use.

  • Unauthorized alteration.

  • Loss or damage.

  • Unauthorized disclosure.

However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, or as required for legal, accounting, tax, business, or regulatory purposes.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise de-identify it, subject to applicable legal requirements.

11. Children's Privacy

Our website is not primarily directed toward children.

We do not knowingly seek to collect personal information from children where such collection would be unlawful.

If we become aware that personal information has been collected from a child in a manner that violates applicable law, we will take appropriate steps to address the situation.

12. Third-Party Links

Our website may contain links to third-party websites, applications, or services.

When you access a third-party website or service, you become subject to that third party's privacy policy and terms of use.

Royal Elite is not responsible for the privacy practices, security, or content of third-party websites or services that we do not own or control.

13. Your Privacy Rights

Subject to applicable laws and regulations in the Arab Republic of Egypt, you may have certain rights regarding your personal information, including rights to:

  • Know how your personal information is being used.

  • Request access to your personal information, where legally applicable.

  • Request correction of inaccurate or incomplete information.

  • Request updates to your personal information.

  • Object to or request restrictions on certain processing activities where permitted by law.

  • Withdraw consent where processing is based on consent, subject to any legal or operational consequences.

  • Request deletion of personal information where legally applicable.

We may request additional information to verify your identity before processing certain privacy-related requests in order to protect your information against unauthorized access.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our services, business practices, technology, or applicable legal and regulatory requirements.

When we make changes, we will publish the updated version on this page and update the "Last Updated" date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Royal Elite – Premium Dates through the contact details provided on our website.

Royal Elite – Premium Dates

We are committed to handling customer information responsibly, transparently, and securely in accordance with applicable laws and regulations in the Arab Republic of Egypt.