• شروط الخدمة

شروط الخدمة

Terms of Service

Last Updated: August 18, 2026

Welcome to Royal Elite – Premium Dates.

These Terms of Service ("Terms") govern your access to and use of the Royal Elite website, online store, products, and related services.

By accessing or using our website, placing an order, or purchasing any product from us, you agree to be bound by these Terms, our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Royal Elite

Royal Elite is an online store specializing in premium dates and related food products.

The website allows customers to browse our products, place orders, make payments through available payment methods, and arrange delivery to eligible locations in Egypt.

2. Eligibility

By using this website or placing an order, you confirm that:

  • The information you provide is accurate and complete.

  • You are legally capable of entering into a purchase agreement under applicable law.

  • You will use the website only for lawful purposes.

  • You will not use the website for fraudulent, abusive, or unauthorized activities.

If you are placing an order on behalf of another person or entity, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, weights, sizes, ingredients, packaging, prices, and other product information displayed on our website are accurate.

However:

  • Product images may vary slightly from the actual product due to lighting, photography, screen settings, packaging updates, or natural variations in food products.

  • Natural dates may vary slightly in color, size, texture, or appearance.

  • Product availability may change without prior notice.

  • Packaging may occasionally differ from the image displayed on the website while the product itself remains consistent with the advertised specifications.

Nothing in this section limits any mandatory consumer rights regarding products that are defective, damaged, or not in conformity with the agreed specifications.

4. Product Availability

All products are subject to availability.

We reserve the right to limit quantities or discontinue a product at any time.

If a product becomes unavailable after you have placed an order, we may contact you to offer an alternative or provide an appropriate refund for the unavailable item.

5. Prices

All product prices displayed on our website are stated in Egyptian Pounds (EGP) unless otherwise indicated.

Prices may be changed or updated from time to time.

Any applicable delivery charges, fees, or other costs will be displayed or communicated to the customer where applicable.

The price applicable to your order is the price confirmed at the time your order is placed, subject to correction of obvious pricing errors and applicable consumer protection laws.

6. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After receiving your order, we may send you an order confirmation through the contact information you provided.

An order may be cancelled or rejected in certain circumstances, including:

  • Product unavailability.

  • Incorrect or incomplete customer information.

  • Suspected fraudulent or unauthorized activity.

  • Technical or system errors.

  • Obvious pricing or product information errors.

  • Delivery limitations.

  • Other circumstances permitted by applicable law.

If we cancel an order for which payment has already been received, we will arrange an appropriate refund in accordance with applicable law.

7. Customer Information

You are responsible for providing accurate information when placing an order.

This includes:

  • Full name.

  • Valid phone number.

  • Email address, where required.

  • Complete delivery address.

  • Any information necessary for successful delivery.

Royal Elite is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer, subject to applicable law.

8. Payment

We may offer several payment methods, including cash on delivery and/or electronic payment methods through authorized payment providers.

Electronic payments may be processed through third-party payment service providers.

You agree to provide accurate payment information where required and to use only payment methods that you are legally authorized to use.

We do not ask customers to send passwords, PINs, one-time passwords, or sensitive payment credentials through email, social media, or other unsecured communication channels.

9. Shipping and Delivery

We deliver orders to eligible locations within Egypt through available delivery services.

Estimated delivery times may vary depending on:

  • Delivery location.

  • Product availability.

  • Order volume.

  • Courier operations.

  • Weekends and public holidays.

  • Unforeseen circumstances.

Delivery times are estimates and may not always be guaranteed.

For further information, please refer to our Shipping Policy.

10. Food Products and Storage

Royal Elite sells food products, including dates and other related products.

Customers are responsible for following the storage instructions provided on the product packaging or by Royal Elite.

Once the product has been delivered, improper storage, exposure to excessive heat or moisture, contamination, or mishandling may affect product quality.

Where applicable, customers should inspect the packaging and product upon delivery and contact us promptly if they identify damage, spoilage, or another quality issue.

Nothing in these Terms limits the customer's statutory rights regarding defective, unsafe, damaged, or non-conforming products.

11. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Due to the nature of food products, certain products, particularly products that are quickly perishable, may be excluded from change-of-mind returns where permitted by Egyptian law.

However, applicable legal rights relating to defective, damaged, spoiled, unsafe, incorrect, or non-conforming products remain unaffected.

Please review our Return & Refund Policy before placing an order.

12. Promotions and Discounts

Royal Elite may occasionally offer discounts, promotions, bundles, coupon codes, or special offers.

Unless otherwise stated:

  • Promotional offers may have specific terms and conditions.

  • Some promotions may be limited to specific products or quantities.

  • Promotional offers may have an expiration date.

  • Offers cannot necessarily be combined with other promotions.

  • Royal Elite reserves the right to correct obvious errors in promotional information.

Promotional terms will not override mandatory consumer rights under applicable Egyptian law.

13. Intellectual Property

All content available on the Royal Elite website, including but not limited to:

  • Logos.

  • Brand names.

  • Product images.

  • Photographs.

  • Graphics.

  • Videos.

  • Text.

  • Product descriptions.

  • Website design.

  • Page layouts.

  • Icons.

  • Marketing materials.

is owned by or licensed to Royal Elite and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

14. Prohibited Use

You agree not to use our website to:

  • Commit fraud or any unlawful activity.

  • Provide false or misleading information.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with the operation or security of the website.

  • Introduce malicious software or harmful code.

  • Scrape, copy, or systematically collect website content without authorization.

  • Impersonate Royal Elite or another person or entity.

  • Use our website in a way that violates applicable laws or regulations.

We reserve the right to take appropriate action against unauthorized or abusive use of the website.

15. Third-Party Services

Our website may use third-party services, including payment providers, delivery companies, analytics providers, marketing platforms, and technology providers.

Your use of certain third-party services may be subject to their own terms and privacy policies.

Royal Elite is not responsible for the independent acts, policies, or systems of third-party service providers, except where responsibility is imposed on us by applicable law.

16. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption.

  • Free from technical errors.

  • Free from temporary outages.

  • Completely free from viruses or other harmful components.

We may temporarily suspend or restrict access to the website for maintenance, security, technical updates, or other legitimate reasons.

17. Limitation of Liability

To the extent permitted by applicable law, Royal Elite will not be responsible for losses resulting solely from circumstances outside our reasonable control, including certain delays caused by third-party delivery providers, internet service interruptions, technical failures, or unforeseen events.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under Egyptian law.

18. Force Majeure

Royal Elite will not be considered in breach of these Terms where performance is prevented or significantly delayed by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters.

  • Severe weather.

  • Government actions or restrictions.

  • Public emergencies.

  • Transportation disruptions.

  • Major technical failures.

  • Internet or telecommunications failures.

  • Labor disruptions.

  • Other unforeseen events beyond our reasonable control.

We will make reasonable efforts to resume normal service as soon as practicable.

19. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using the website, you acknowledge that you have reviewed our Privacy Policy.

20. Changes to These Terms

Royal Elite may update these Terms from time to time to reflect changes in our services, business practices, technology, or applicable laws and regulations.

The updated version will be published on this page together with the updated "Last Updated" date.

Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws and regulations of the Arab Republic of Egypt.

Any dispute arising from or relating to these Terms or your use of the website shall be handled by the competent authorities and courts in the Arab Republic of Egypt, subject to any mandatory consumer protection rights applicable to the customer.

22. Consumer Protection

Nothing in these Terms is intended to remove, restrict, or limit any mandatory rights granted to consumers under applicable Egyptian consumer protection laws and regulations.

Where a provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail.

23. Contact Us

If you have any questions regarding these Terms, your order, our products, or our services, please contact Royal Elite – Premium Dates through the contact information provided on our website.

Royal Elite – Premium Dates

Premium Dates. Trusted Quality. Exceptional Experience.