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Shipping Policy

Last Updated: August 18, 2026

At Royal Elite – Premium Dates, we are committed to delivering your order safely, efficiently, and in excellent condition.

This Shipping Policy explains how we process, prepare, and deliver orders placed through our website.

By placing an order with Royal Elite, you agree to the terms of this Shipping Policy, our Terms of Service, Privacy Policy, and Return & Refund Policy.

1. Delivery Coverage

We currently offer delivery services within the Arab Republic of Egypt to locations covered by our available delivery partners.

Delivery availability may vary depending on the destination and courier coverage.

If your location is not currently covered, our customer service team may contact you to discuss available options.

2. Order Processing

Orders are normally processed after they have been successfully placed and confirmed.

We may contact you by phone or email to confirm your order or delivery information when necessary.

Orders may require additional processing time during:

  • Weekends and public holidays.

  • Promotional campaigns.

  • High-demand periods.

  • Seasonal occasions.

  • Unexpected operational circumstances.

We will make reasonable efforts to process your order as quickly as possible.

3. Delivery Time

Estimated delivery time depends on the destination and courier availability.

Typical delivery times may vary depending on the governorate, area, and delivery conditions.

The estimated delivery time displayed or communicated at checkout is an approximation and is not guaranteed in cases of circumstances beyond our reasonable control.

Delays may occur due to:

  • High order volumes.

  • Weather conditions.

  • Public holidays.

  • Courier delays.

  • Incorrect or incomplete delivery information.

  • Traffic or transportation disruptions.

  • Remote or difficult-to-access locations.

  • Unforeseen circumstances.

4. Shipping Fees

Shipping fees may vary depending on:

  • Delivery location.

  • Order size or weight.

  • Delivery service selected.

  • Promotional campaigns or special offers.

Any applicable shipping fees will be displayed at checkout or communicated to the customer before the order is confirmed.

From time to time, Royal Elite may offer free shipping or discounted shipping promotions subject to the applicable promotional terms.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name.

  • Valid phone number.

  • Governorate.

  • City or area.

  • Street name.

  • Building number.

  • Apartment or unit number, where applicable.

  • Any useful delivery instructions.

Royal Elite is not responsible for delivery delays, failed delivery attempts, or additional costs resulting from incorrect or incomplete information provided by the customer, to the extent permitted by applicable law.

6. Delivery Attempts

Our delivery partner may contact you using the phone number provided with your order.

If the courier is unable to complete delivery because the customer is unavailable, the address is incorrect, or the customer cannot be reached, additional delivery arrangements may be required.

Repeated failed delivery attempts may result in the order being returned to Royal Elite.

If this occurs, our customer service team may contact you to arrange a new delivery attempt where available.

7. Inspecting Your Order

We recommend that customers inspect the package upon delivery.

If the package appears visibly damaged, opened, leaking, or otherwise compromised, please take photos of the package and contact Royal Elite as soon as possible.

If a product is damaged, defective, spoiled, unsafe, incorrect, or does not conform to the agreed specifications, please contact us promptly so we can investigate and provide the appropriate remedy in accordance with applicable law.

8. Food Products and Storage

Royal Elite sells food products, including premium dates.

Because food products may be affected by heat, moisture, contamination, and improper handling, customers should follow the storage instructions provided on the product packaging.

Once the order has been delivered, the customer is responsible for storing the products according to the recommended storage conditions.

This does not affect any statutory consumer rights relating to products that were defective, spoiled, damaged, unsafe, or non-conforming when delivered.

9. Delayed or Lost Orders

If your order has not arrived within the expected delivery period, please contact our customer service team with your order number.

We will coordinate with the relevant delivery provider to investigate the status of the shipment.

Where an order is confirmed to have been lost or otherwise not delivered due to circumstances attributable to Royal Elite or its delivery arrangements, we will provide the appropriate solution in accordance with applicable law.

10. Incorrect or Missing Products

If you receive an incorrect product or discover that an item is missing from your order, please contact us as soon as possible.

Please provide:

  • Order number.

  • Customer name.

  • Phone number.

  • Photos of the received products and packaging, where applicable.

After verification, Royal Elite may arrange delivery of the missing or correct product or provide an appropriate refund, depending on the circumstances and applicable law.

11. International Shipping

Unless otherwise stated on our website, Royal Elite currently focuses on deliveries within Egypt.

International shipping may be offered in the future or for specific destinations subject to availability, applicable regulations, customs requirements, and additional shipping costs.

12. Delivery During Holidays and Special Occasions

During major holidays, seasonal periods, promotional campaigns, and occasions with increased demand, delivery times may be longer than usual.

We recommend placing orders in advance during high-demand periods whenever possible.

13. Changes to Shipping Policy

Royal Elite may update this Shipping Policy from time to time to reflect changes in our delivery services, logistics partners, business operations, or applicable laws.

The updated version will be published on this page with the revised "Last Updated" date.

14. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact Royal Elite – Premium Dates through the contact information provided on our website.

Royal Elite – Premium Dates

Premium Dates. Trusted Quality. Exceptional Experience.